Effective date: 1 September 2026 | Version 1.0
1.1 These Terms of Service (Terms) govern access to and use of AccessEXL, including its website, web application, application programming interfaces (APIs), Model Context Protocol (MCP) services, connectors, integrations, documentation, support and related services (collectively, the Service).
1.2 The Service is provided by Access Analytic Solutions Pty Ltd (ACN 091 625 697), trading as Access Analytic (Access Analytic, we, us or our). AccessEXL is a product of Access Analytic.
1.3 In these Terms, Customer means the person or organisation that creates, purchases or controls an AccessEXL account. User means an individual authorised by the Customer to use the Service. You means the Customer and, where relevant, each User.
1.4 By creating an account, accepting an order form, clicking to accept these Terms or using the Service, you agree to these Terms and our Privacy Policy. If there is an order form or other written agreement signed by both parties, it forms part of the agreement and prevails over these Terms to the extent of any inconsistency.
1.5 The Service is intended for business use. A User must be at least 18 years old and legally capable of entering into a binding agreement.
2.1 AccessEXL enables a Customer to configure permitted inputs and outputs in a Microsoft Excel workbook stored in the Customer's Microsoft SharePoint or OneDrive environment. Authorised endpoints can then submit values to, trigger processing in, and retrieve permitted outputs from that workbook through the Service.
2.2 The Customer retains control of the underlying workbook and its Microsoft environment. AccessEXL is intended to expose only the ranges, tables, operations or other elements that the Customer configures for access. Data from configured elements may be transmitted to and processed by the Service as needed to perform a request, maintain security, diagnose faults and provide support.
2.3 The Service does not replace Microsoft Excel, SharePoint, OneDrive, Microsoft 365 or any third-party endpoint or integration. The Customer must obtain and maintain all third-party accounts, licences, permissions and connectivity required for its use of the Service.
2.4 Descriptions of features, limits and support on our website or an applicable order form form part of the Service description. We may improve or modify the Service under clause 15.
3.1 You must provide accurate account and billing information and keep it current. You must not create an account using another person's identity or access an account without permission.
3.2 The Customer is responsible for: (a) deciding who may be a User; (b) assigning appropriate roles and permissions; (c) promptly removing access when no longer required; and (d) all activity undertaken using its accounts, credentials, API keys, tokens and configured connections, except to the extent caused by our breach of these Terms.
3.3 You must protect passwords, API keys, tokens and other credentials, use reasonable security measures including multi-factor authentication where available, and notify us promptly at info@accessanalytic.com.au if you suspect unauthorised access or compromise.
3.4 If a User uses the Service for a Customer, the Customer is responsible for that User's compliance with these Terms.
4.1 The Customer is responsible for its workbooks, formulas, macros, named ranges, tables, data, permissions, business rules, outputs and configurations, including testing their accuracy, integrity and suitability before relying on them.
4.2 The Customer must configure the minimum access reasonably required. It must not expose sensitive, confidential or personal information through an input, output, API, MCP tool or integration unless it has assessed the risks, has a lawful basis and has implemented appropriate controls.
4.3 The Customer is responsible for instructions and requests submitted by its Users, systems, agents and integrations. This includes automated actions and actions initiated through an AI system.
4.4 The Customer must maintain appropriate backups and version history for its workbooks and data. The Service is not a system of record, backup service, accounting system or document repository unless expressly stated in an order form.
4.5 The Customer must independently verify outputs before using them for financial reporting, taxation, legal, regulatory, safety-critical or other material decisions. AccessEXL executes or exposes the Customer's model; it does not validate the model or guarantee the correctness of its calculations or outputs.
5.1 Customer Data means data, content, instructions, workbook values, configuration information and other material submitted to, transmitted through or generated from the Service by or for the Customer. It excludes Usage Data described in clause 5.5 and our software, documentation and intellectual property.
5.2 As between the parties, the Customer retains all rights in Customer Data. The Customer grants us a non-exclusive, worldwide, royalty-free licence during the agreement to host, copy, transmit, process, display and otherwise use Customer Data only as reasonably necessary to provide, secure, maintain and support the Service, comply with law and exercise our rights under this agreement.
5.3 The Customer warrants that it has all rights, notices, consents and lawful bases required for us and our service providers to process Customer Data as contemplated by this agreement and the Privacy Policy.
5.4 We will not sell Customer Data. We will not use Customer Data to train a general-purpose artificial intelligence model unless the Customer expressly opts in through a separate, clear agreement.
5.5 We may collect and use technical, operational and usage information about the Service (Usage Data) to operate, secure, support, measure and improve it. Where Usage Data identifies a person or Customer, we handle it under our Privacy Policy. We may use aggregated or de-identified information for analytics, benchmarking and product improvement, provided it does not reasonably identify the Customer, a User or another person.
6.1 Each party must comply with privacy and data protection laws applicable to it. Our handling of personal information for our own business purposes is described in the Privacy Policy.
6.2 Where we process personal information contained in Customer Data on the Customer's behalf, the Customer determines the purposes and means of that processing and we act as its service provider. We will process that information only to provide the Service, on the Customer's documented instructions, as required by law or as otherwise agreed in writing.
6.3 We may use subprocessors to provide the Service. We remain responsible for their performance to the extent required by applicable law and our agreement with the Customer. Enterprise Customers may request our then-current subprocessor information and Data Processing Addendum at info@accessanalytic.com.au.
6.4 If we become aware of unauthorised access to or disclosure, loss or alteration of Customer Data in our control that is reasonably likely to require action by the Customer under applicable law, we will notify the Customer without undue delay, provide reasonably available information and cooperate with reasonable response steps. Notification is not an admission of fault or liability.
7.1 We will maintain reasonable technical and organisational safeguards appropriate to the nature of the Service and the information we process. No online service is completely secure, and we do not warrant that the Service will be free from all security risks.
7.2 The Customer is responsible for security within its Microsoft tenant, workbooks, endpoints and integrations; its identity and access management; and the secure storage and rotation of credentials issued to it.
7.3 You must not disclose a vulnerability publicly before giving us a reasonable opportunity to investigate and remediate it. Good-faith security reports should be sent to info@accessanalytic.com.au.
8.1 You must use the Service lawfully and in accordance with these Terms. You must not, and must not permit anyone to:
8.2 We may investigate suspected misuse and suspend affected access where reasonably necessary to protect the Service, customers or third parties, comply with law, or prevent material harm. Where practicable, we will give notice and limit a suspension to the affected access.
9.1 The Service may connect to third-party services selected by the Customer, including Microsoft services, automation platforms and AI systems. Those services are governed by their own terms and privacy practices. We are not responsible for a third-party service, its availability, its outputs or its use of data.
9.2 When the Customer connects an AI system or agent, prompts, tool calls, workbook inputs and outputs may be disclosed to that provider as directed by the Customer. The Customer must configure that provider appropriately and assess whether the data is suitable for disclosure.
9.3 AI-generated instructions and outputs may be inaccurate, incomplete or inappropriate. The Customer must implement human review, approval thresholds and other controls appropriate to the risk, particularly before an AI system changes workbook inputs or triggers downstream actions.
10.1 Fees, included usage, overage rates, billing frequency and plan limits are stated on the pricing page or applicable order form. Unless stated otherwise, fees are in Australian dollars and include GST and other applicable taxes.
10.2 Paid subscriptions renew automatically for successive periods equal to the initial subscription period unless either party gives notice of non-renewal before the renewal date through the account settings or by contacting accounts@accessanalytic.com.au. We will clearly disclose automatic renewal before purchase and send any reminder required by law.
10.3 The Customer authorises us and our payment provider to charge applicable fees and taxes to the nominated payment method. If payment is overdue, we may suspend paid features after reasonable notice. We may recover reasonable collection costs where permitted by law.
10.4 Usage charges are measured by our systems. The Customer should monitor its usage and configure available limits or alerts. If it reasonably disputes a charge, it must contact us promptly and we will investigate in good faith.
10.5 Except where required by law or expressly stated in an order form, fees already paid are non-refundable. Cancellation takes effect at the end of the current paid period.
10.6 We may change fees for a future renewal period by giving at least 30 days' notice. The Customer may cancel before the new fees apply.
11.1 We may identify a feature or the Service as beta, preview, early access, evaluation or free (Beta Service). A Beta Service may be incomplete, change materially, have reduced support or availability, and contain errors.
11.2 To the maximum extent permitted by law, a Beta Service is provided as available, without service levels or a commitment that it will continue. You should not use a Beta Service for production-critical, regulated or high-risk processing without appropriate independent controls.
11.3 We may change, limit or discontinue a Beta Service on reasonable notice where practicable. Before the end of a free beta, we will provide information about any proposed paid plan. Continued use after a paid plan begins requires the Customer's agreement to the applicable charges.
12.1 We and our licensors own the Service, software, APIs, documentation, branding, designs, know-how and all related intellectual property rights. Except for the limited right to use the Service during the agreement, no rights are transferred to the Customer.
12.2 Subject to these Terms and payment of applicable fees, we grant the Customer a non-exclusive, non-transferable, revocable right during the subscription term to permit its Users to access and use the Service for its internal business purposes.
12.3 If you provide suggestions or feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction, provided we do not identify you publicly as the source without permission.
13.1 Confidential Information means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including Customer Data, security information, software and commercial terms.
13.2 The receiving party must protect Confidential Information using at least reasonable care and may use or disclose it only to perform or exercise rights under the agreement. It may disclose Confidential Information to personnel and service providers who need to know it and are bound by confidentiality obligations, or where required by law after giving notice where legally permitted.
13.3 Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, independently developed, received lawfully from another source without a duty of confidence, or made public other than through breach.
14.1 We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation unless an order form includes a service level agreement. Maintenance, third-party outages, internet conditions and events beyond our reasonable control may affect availability.
14.2 Support is provided according to the Customer's plan. We may require reasonable diagnostic information and cooperation to investigate an issue.
14.3 We may modify the Service to improve functionality, security or compliance. We will not materially reduce the core functionality of a paid plan during its current subscription period without reasonable notice, except where necessary to address security, legal or third-party platform requirements.
15.1 Each party warrants that it has authority to enter into the agreement.
15.2 Except for rights and guarantees that cannot lawfully be excluded, the Service is provided as available and we exclude all implied warranties, representations and guarantees, including as to merchantability, fitness for a particular purpose, accuracy, compatibility and non-infringement.
15.3 Nothing in these Terms excludes, restricts or modifies a right, remedy, guarantee or liability under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified (Non-excludable Right).
15.4 Where permitted, our liability for failure to comply with a Non-excludable Right in relation to services is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
16.1 To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, arising out of the agreement, even if advised that such loss was possible.
16.2 To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to the agreement is limited to the fees paid or payable by the Customer for the Service during the 12 months immediately preceding the event giving rise to liability.
16.3 The exclusions and cap in clauses 16.1 and 16.2 do not apply to: (a) fraud or wilful misconduct; (b) death or personal injury caused by negligence; (c) infringement or misappropriation of the other party's intellectual property rights; (d) breach of confidentiality; (e) the Customer's payment obligations; or (f) liability that cannot lawfully be excluded or limited.
16.4 Each party must take reasonable steps to mitigate its loss. The limitations in this clause apply to the extent permitted by law and are intended to be proportionate to the nature and price of the Service.
17.1 The Customer indemnifies us against third-party claims, losses and reasonable costs arising from: (a) Customer Data infringing third-party rights; (b) the Customer's unlawful use of the Service; or (c) the Customer's material breach of clauses 4, 5.3 or 8, except to the extent caused by our breach, negligence or wilful misconduct.
17.2 We will promptly notify the Customer of a claim and provide reasonable cooperation. The Customer may control the defence and settlement, but may not admit liability for us or impose a non-monetary obligation on us without our consent, not to be unreasonably withheld.
18.1 Either party may terminate the agreement if the other party materially breaches it and does not remedy the breach within 14 days after written notice, or immediately if the breach cannot be remedied. Either party may terminate immediately if the other becomes insolvent, subject to applicable law.
18.2 The Customer may cancel a self-service subscription at any time, effective at the end of the current paid period. Any different minimum term in an order form applies.
18.3 We may suspend access immediately where reasonably necessary for security, legal compliance, non-payment or prevention of material harm. We will restore access when the reason is resolved and will act reasonably in exercising this right.
18.4 On termination, the Customer's right to use the Service ends. Subject to legal retention requirements and our standard backup cycles, we will delete or de-identify Customer Data held by us after 30 days. The Customer must export any data it requires before termination. The underlying workbook remains in the Customer's Microsoft environment.
18.5 Clauses intended by their nature to survive termination do so, including clauses 5, 12, 13, 15, 16, 17, 18.4, 20 and 21.
19.1 We may update these Terms. If a change materially affects a Customer's rights or obligations, we will give reasonable advance notice by email, in-product notice or another reasonable method. Changes required urgently for security or law may take effect sooner.
19.2 If the Customer does not agree to a material change, it may stop using and cancel the Service before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.
19.3 Notices to us must be sent to info@accessanalytic.com.au. We may send notices to the account email address or through the Service.
20.1 Before commencing court proceedings, a party must give written notice describing the dispute and senior representatives must attempt in good faith to resolve it within 20 business days. This does not prevent either party seeking urgent interlocutory or injunctive relief.
20.2 Nothing in this clause limits a person's right to contact a regulator or exercise a right that cannot lawfully be limited.
21.1 These Terms and any applicable order form constitute the entire agreement about the Service and supersede prior discussions about it.
21.2 Neither party may assign the agreement without the other's prior written consent, not to be unreasonably withheld. We may assign it to a related body corporate or in connection with a merger, restructure or sale of substantially all relevant assets, on notice and provided the assignee assumes our obligations.
21.3 Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. The affected party must take reasonable steps to minimise the impact.
21.4 If a provision is unenforceable, it is to be read down to the minimum extent necessary or severed, without affecting the remaining provisions. A waiver must be in writing. The parties are independent contractors.
21.5 The agreement is governed by the laws of Western Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and courts entitled to hear appeals from them.
Access Analytic Solutions Pty Ltd (ACN 091 625 697)
Suite 143, Level 1, 580 Hay Street
Perth WA 6000, Australia
Email: info@accessanalytic.com.au
Phone: +61 8 6210 8500